INITIATING
000% · LOADING SYSTEMS
Available for freelance & full-time opportunities

Hi, I'm ​Mehdi

I'm an
Vaughan, Ontario, Canada

12+ years bridging enterprise IT support, network & systems administration, and AI-powered development to build real solutions

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MY

​Mehdi

Available

IT Support Engineer · Team Leader · AI Builder

LocationVaughan, ON 🇨🇦
LanguagesEnglish · Persian
EducationB.Sc. Computer Software Eng.
CertificationsCCNA · CCNP · MCSA · MCSE
StatusOpen to opportunities
Career milestones
  • ▸ 2018
    IT Manager Assistant - Power Plant, Tehran
  • ▸ 2020
    IT Manager & E-Commerce Specialist
  • ▸ 2022
    IT & Operations Team Leader - Dixie Electric
  • ▸ 2025
    Building AI-powered internal tools
About Me

Engineering the future of IT operations

Mission Control

Results-driven IT Support Engineer with 12+ years of progressive experience in technical support, network administration, and systems operations. Distinguished by an exceptional ability to rapidly diagnose and resolve complex technical issues independently with near zero escalation and consistently high customer satisfaction

Leadership & Impact

As a Team Leader & Supervisor, I run daily IT operations as the sole resource for a 10+ staff site combining deep on-prem expertise (CCNA/CCNP, MCSA/MCSE, Active Directory, Azure, AWS) with modern AI-powered development to ship real working software that solves operational problems

▸ Zero Escalation▸ 12+ Years XP▸ CCNA/CCNP▸ MCSA/MCSE▸ Azure/AWS▸ AI Builder
0+
Years in IT
0+
Staff Supported
0%
Tickets Resolved
0+
Pro Certifications
What I Do

Skills & Expertise

12+ years of hands on IT spanning networking, Systems, Cloud identity, AI automation

Networking & Security

Overall · 94%
TCP/IP · DHCP · DNS95%
Cisco CCNA / CCNP92%
VPN · SSL/TLS · Firewall93%
LAN / WAN · Wi-Fi 690%
Troubleshooting96%

Cloud · Identity · Systems

Overall · 90%
Windows Server 2016-202293%
Active Directory · GPO92%
Microsoft Azure · Intune88%
Amazon AWS84%
MCSA · MCSE90%

AI · Automation · Dev

Overall · 86%
ChatGPT / OpenAI API92%
Microsoft Copilot · Power Automate88%
Python · PowerShell84%
MySQL · Excel Power Query86%
Power BI · ServiceNow / ZenDesk80%
Credentials

Certifications & Accreditations

Industry-recognized certifications across networking, systems, and workplace safety

Networking & Security

3 credentials
▸CCNA
Cisco Certified
Routing & switching foundation
▸CCNP
Cisco Certified
Advanced enterprise networking
▸CompTIA Network+
CompTIA
Vendor-neutral networking

Systems & Cloud

2 credentials
▸MCSA
Microsoft Certified
Windows Server solutions
▸MCSE
Microsoft Certified
Cloud platform & infrastructure

Workplace Safety

3 credentials
▸Supervisor H&S Awareness
Ontario Ministry of Labour Certified
Health & safety leadership
▸WHMIS 2015
CCOHS Certified
Workplace hazardous materials
▸First Aid & CPR
St. John Ambulance
Emergency response certified
Cisco
Microsoft
CompTIA
St. John Ambulance
Journey

Experience Timeline

CurrentAug 2022 – Present

IT & Operations Team Leader — Supervisor

Dixie Electric Ltd. · Warehouse · Vaughan, Ontario

  • Sole IT resource: independently resolved 100% of hardware, software, network and user issues with near zero escalation
  • Supervise and lead a 10+ person warehouse team daily standups, training, coverage planning and performance coaching
  • Designed an Excel based color-coded workflow automation adopted by 10 staff daily, automating order status tracking and cross departmental handoffs
  • Diagnosed and resolved complex multi layered issues across networking, software conflicts and hardware failures
Mar 2020 – Jun 2022

IT Manager & E-Commerce Specialist

Setareh Farhang · Iran (Remote)

  • Remote troubleshooting across hardware, software, network and user account issues for distributed teams
  • Managed VPN configurations, remote desktop protocols and network performance monitoring for optimal uptime
  • Oversaw SEO optimization and e-commerce platform administration combining IT and business operations
Jul 2018 – Mar 2020

IT Manager Assistant

Combined Cycle Power Plant · Tehran, Iran

  • First line IT support and Technical onboarding for new and existing employees
  • Maintained all workstations, laptops, printers and mobile devices across the site
  • Managed Windows Server 2008 / 2012 / 2016 environments and monitored the ticketing system end-to-end
12+ years combined

Help Desk · Customer Satisfaction Focus

Cross-role experience · Canada · Iran

  • Consistently rated highly for communication, responsiveness and resolution speed
  • Bridges the gap between technical complexity and non-technical users at all levels
  • Bilingual support: English & Persian/Farsi
Foundational

B.Sc. Computer Software Engineering

Education & Continuous Learning · Iran & Canada

  • Bachelor of Science in Computer Software Engineering with strong foundations in systems architecture and software development
  • Continuous upskilling across networking, cloud platforms, and AI-powered automation tools
  • Bilingual professional: English (proficient) and Persian/Farsi (native)
Selected Work

Projects Portfolio

Featured

Color-Coded Workflow Automation

Excel-based automation adopted by 10 staff daily at Dixie Electric automates order status tracking and cross departmental handoffs, measurably reducing human error and delays

▸ Excel▸ Power Query▸ Process Automation▸ PowerShell

AI-Powered IT Tooling

Internal tools built with ChatGPT / Claude API and Copilot translating real operational problems into deployed apps that ticket, triage, and document automatically

▸ OpenAI API▸ Copilot▸ Python▸ Power Automate

Network & VPN Modernization

Designed and maintained VPN, LAN/WAN &Wi-Fi 6 stacks across multiple sites. Hardened firewall, SSL/TLS and DNS configurations using CCNA/CCNP best practices

▸ Cisco▸ VPN▸ TCP/IP▸ Wi-Fi 6

Active Directory & Cloud Identity

Active Directory, Group Policy, DFS and SCCM in production. Integrated Microsoft Azure and Intune for identity, MDM and conditional access at scale

▸ Active Directory▸ Azure▸ Intune▸ GPO

Help Desk & ITSM Operations

End-to-end ticket lifecycle across ZenDesk, Freshservice and ServiceNow with consistently high CSAT, near zero escalation, and bilingual (EN/FA) support

▸ ZenDesk▸ Freshservice▸ ServiceNow▸ ITIL

Portfolio Website

This site designed and built from scratch using React, Tailwind and an AI-assisted workflow, with a focus on smooth, modern UX and Dark/Light themes

▸ React▸ Tailwind▸ TanStack Start▸ AI-assisted
Get In Touch

Let's build something

Available for freelance & full-time opportunities. Reach out for collaborations, consulting, or just to say hi!

Response within 24 hours
Email
hello@mehdiyaghoubian.com
LinkedIn
linkedin.com/in/mehdi-yaghoubian
Location
Vaughan, Ontario, Canada